Privacy Policy

Last updated: July 17, 2025

This Privacy Policy describes AJL Tech NJ’s policies and procedures on the collection, use and disclosure of your information when you use our services and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our technology support services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our services or parts of our services.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AJL Tech NJ, serving North Arlington and surrounding North Jersey communities.
  • Device means any device that can access our services or that we provide technical support for, such as a computer, smartphone, tablet, or networking equipment.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the technology support, device repair, network installation, and related services provided by AJL Tech NJ.
  • Service Provider means any third-party companies or individuals employed by the Company to facilitate the Service, to provide services on behalf of the Company, or to assist the Company in analyzing how the Service is used.
  • Technical Data refers to data we may access during the provision of technical support services, including but not limited to device settings, network configurations, and system logs.
  • Website refers to the AJL Tech NJ website, accessible from ajltechnj.com
  • You means the individual or business entity accessing or using our services.

Information We Collect

Personal Information

When you use our services, we may collect personally identifiable information including:

  • Name and contact information (phone number, email address, physical address)
  • Device information (make, model, serial numbers of devices we service)
  • Technical information necessary to provide support services
  • Payment information for billing purposes
  • Service history and preferences

Technical Data

During the provision of our services, we may access technical data including:

  • Device configurations and settings
  • Network configurations and logs
  • System performance data
  • Error logs and diagnostic information
  • Software installation records

This data is collected solely to provide technical support and is handled with strict confidentiality.

Website Usage Data

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on site
  • Referring websites
  • Device and operating system information

How We Use Your Information

We use the information we collect to:

  • Provide technical support and repair services
  • Schedule and coordinate service appointments
  • Process payments for services rendered
  • Communicate about service status and follow-up
  • Improve our services and customer experience
  • Comply with legal obligations

Information Sharing and Disclosure

We Do Not Sell Personal Information

AJL Tech NJ does not sell, rent, or trade your personal information to third parties.

Limited Sharing

We may share your information only in the following circumstances:

  • Service Providers: With trusted vendors who assist in providing our services (payment processors, scheduling tools)
  • Legal Requirements: When required by law, court order, or legal process
  • Business Protection: To protect our rights, property, or safety, or that of our customers
  • With Your Consent: When you explicitly authorize us to share information

Data Security During Service

When providing on-site or remote technical support:

  • We access only the minimum data necessary to resolve your issue
  • We do not copy, store, or retain personal files unless specifically requested
  • We use industry-standard security practices to protect your data
  • We can sign confidentiality agreements for business customers

Data Retention

We retain your information only as long as necessary to:

  • Provide ongoing support services
  • Maintain service history for warranty purposes
  • Comply with legal and regulatory requirements
  • Generally, service records are kept for 3 years after last service

Your Privacy Rights

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for data processing

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure storage of customer records
  • Encrypted transmission of sensitive data
  • Access controls and employee training
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • AJL Tech NJ
  • Phone: (201) 397-5495
  • Email: info@ajltechnj.com
  • Service Area: North Arlington and surrounding North Jersey communities

Note: This privacy policy applies to all AJL Tech NJ services including technical support, device repairs, network installation, security systems, and custom IT solutions.