Subscription Tech Support
Never Worry About Tech Issues Again
Get ongoing tech support with our subscription plans. Priority service, regular maintenance, and unlimited remote support for your home or business.
Benefits
Why Choose Subscription Tech Support?
Get consistent, reliable tech support that keeps your systems running smoothly
Jump to the front of the line with priority scheduling and faster response times for all your tech issues.
Get help whenever you need it with unlimited remote support sessions included in all plans.
Proactive system maintenance to prevent issues before they happen, keeping your tech running smoothly.
Save money compared to one-off service calls with predictable monthly pricing and included services.
Minimize downtime with quick response times and proactive monitoring of your critical systems.
Jorge's decade of experience with enterprise systems at Newark Airport, now applied to personalized North Jersey service.
Tech Support Subscription Plans
Choose the plan that fits your needs and budget
Home Support
Perfect for families and home offices
- Unlimited remote support
- 1 on-site visit per quarter
- Priority phone and email support
- Software updates and maintenance
- Network optimization
- 20% off additional services
Small Business
Ideal for small businesses (1-10 employees)
- Unlimited remote support
- 2 on-site visits per month
- Next business day response guarantee
- Network monitoring and maintenance
- Security system support
- Monthly system health reports
- 30% off additional services
Enterprise
Comprehensive support for larger businesses
- Unlimited remote and on-site support
- Same business day response guarantee
- Dedicated support contact
- 24/7 emergency support available
- Complete network management
- Security monitoring and updates
- Custom service agreements
- 50% off additional services
Subscription Support FAQs
Common questions about our ongoing tech support plans
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time with 30 days notice. No long-term contracts or cancellation fees.
What counts as remote vs on-site support?
Remote support includes software troubleshooting, configuration help, and guidance over phone/screen sharing. On-site visits are for hardware installation, network setup, and hands-on repairs.
What are your support hours?
Jorge provides support evenings and weekends while working his full-time position at EWR. Response times are guaranteed within the next business day, with most issues resolved evenings or weekends when convenient for you.
What if I need more visits than my plan includes?
Additional visits are available at discounted rates (20-50% off depending on your plan). We'll always discuss any extra costs before proceeding.
Is there a setup fee?
No setup fees! Your first month includes an initial assessment and optimization of your current systems at no extra charge.
What areas do you serve?
We serve North Arlington and surrounding North Jersey communities. Travel fees may apply for areas outside our primary service zone.
Ready for Peace of Mind Tech Support?
Join dozens of North Jersey families and businesses who trust AJL Tech NJ for reliable, ongoing tech support.